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Behind the Scenes - Inbound and Outbound Calling Automation
EVT has provided systems that automate and "front-end" many types of call services, such as for customer service call centers, outbound telemarketing, and international phone card platforms. Recognizing the sometimes subtle language nuances, we have the expertise and experience to implement multi-lingual voice dialogs in virtually any environment. The rising popularity of open-source telephony software and voice-over-IP technology makes it possible, for the first time, to design large interactive voice systems at a relatively low cost. EVT is uniquely positioned to take advantage of these newly-opened market opportunities. |
Efficient,
well-designed voice interfaces allow businesses of many kinds to
successfully scale their services to a very large size, while retaining the personal
touch that only an attendant can provide when needed. EVT systems
are designed to do just that - handle the routine high-volumes of
inbound and outbound call routing without operator intervention, while
quickly recognizing when a live person is needed to help the caller.